The people at Kutztown Auto Co. are very helpful and down to earth. They treat with the utmost respect, and are very friendly. I would definitely recommend them to friends and family. As a matter of fact , I already have.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Kutztown Auto Co and we hope to see you again soon! Thank you so much again for your feedback! We hope you have a great day!
Hi, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kutztown Auto Co!
I must admit that this was a first time that the loaner car was clean and even had some gas in it so that was a plus for me. They did find the problem I was having with the horn as at first they were not sure of it. Thank goodness for that. I am great full to be able to have a loaner car while mine is being serviced. So my experience was quite good.
As a long term customer, I had taken both my GM cars (Terrain - Denali & Pontiac - Vibe) for Oil Filter change & general check up service. We were disappointed that the “cap” for windshield washer fluid (which was preordered) did not come (& we have yet to receive a call from Kutztown Auto of its simple replacement), there were gross errors in documenting the odometer mileage on Vibe, error in writing the license plate of Terrain, oil smudges inside the center console and front chrome lining of Terrain, etc etc. Quite unusual for a dealership that we have patronized since 1995 starting with our Pontiac Grand Am. Hopefully they will improve since I have to drive for nearly 45 minutes each way to go to Kutztown Auto when I can just to a GMC dealer just 5 minutes from my home.
Hi, it's upsetting to hear that your experience was anything but stellar. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Kutztown Auto Co (484) 648-4021
Your satisfaction is important to us, so we want to sincerely thank you for choosing Kutztown Auto Co and we hope to see you again soon! Feel free to reach out to us if you need anything. Have a wonderful day.