480 Reviews Found
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Kutztown Auto Co. We look forward to your next visit! Take care!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
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Confirmed Service Customer
The first routine service took 1.5 hours. I was told 1 hr.
Richard B.
KUTZTOWN
Business Response
Thank you for your feedback.
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Confirmed Service Customer
The people at Kutztown Auto Co. are very helpful and down to earth. They treat with the utmost respect, and are very friendly. I would definitely recommend them to friends and family. As a matter of fact , I already have.
John G.
POTTSTOWN
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you again for the great review!
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Confirmed Service Customer
I have found the employees to be trust worthy. I have been a long time customer & never felt as though the work was not done properly.
Jean G.
FOGELSVILLE
Business Response
Hi there, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope you have a great day!
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Confirmed Service Customer
Was very happy with service department on my visit!!!
Jeffrey H.
TEMPLE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Kutztown Auto Co and we hope to see you again soon! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
The service team had my GMC Acadia ready for me an hour earlier than requested. The best I can tell after only a few days is everything is working properly.
Charles K.
FLEETWOOD
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Business Response
Thank you for your feedback.
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Confirmed Service Customer
Servicing department staff members are very friendly and knowledgeable.
Niranjan S.
WYOMISSING
Business Response
Hi, we are so happy to read such a great review about Kutztown Auto Co! Until the next time we meet, take care!
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Business Response
Hi, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kutztown Auto Co!
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Confirmed Service Customer
I must admit that this was a first time that the loaner car was clean and even had some gas in it so that was a plus for me. They did find the problem I was having with the horn as at first they were not sure of it. Thank goodness for that. I am great full to be able to have a loaner car while mine is being serviced. So my experience was quite good.
Beverly S.
ORWIGSBURG
Business Response
Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
very dependable service department, thanks again!
Kevin S.
LYON STATION
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Business Response
Hello, we are glad we could help! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
As a long term customer, I had taken both my GM cars (Terrain - Denali & Pontiac - Vibe) for Oil Filter change & general check up service. We were disappointed that the “cap” for windshield washer fluid (which was preordered) did not come (& we have yet to receive a call from Kutztown Auto of its simple replacement), there were gross errors in documenting the odometer mileage on Vibe, error in writing the license plate of Terrain, oil smudges inside the center console and front chrome lining of Terrain, etc etc. Quite unusual for a dealership that we have patronized since 1995 starting with our Pontiac Grand Am. Hopefully they will improve since I have to drive for nearly 45 minutes each way to go to Kutztown Auto when I can just to a GMC dealer just 5 minutes from my home.
Anant U.
SHILLINGTON
Business Response
Hi, it's upsetting to hear that your experience was anything but stellar. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Kutztown Auto Co (484) 648-4021
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Joe Shemar did all he could to get my vehicle back to me as soon as possible. Very professional.
Michael M.
LANGHORNE
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We look forward to your next visit! Take care!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Kutztown Auto Co and we hope to see you again soon! Feel free to reach out to us if you need anything. Have a wonderful day.